This Privacy Policy explains how FollowersRoots ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our website followersroots.com (the "Site"). By using our Site, you agree to the terms of this policy.
1. Information We Collect
Personal Information
- Account Data: When you create an account, we collect your name, email address, and password through Clerk (our authentication provider).
- Order Details: When you make a purchase, we collect your name, billing/shipping address, phone number, and transaction details.
- Payment Information: Payment processing is handled by Bank of Palestine Lahza Payment Gateway. We do not store credit/debit card numbers or sensitive financial data. All payment information is securely transmitted directly to Lahza.
Automatically Collected Data
- Usage Data: We collect information about your interactions with the Site (e.g., pages visited, device type, IP address) using cookies and analytics tools.
- Cookies: We use cookies to manage user sessions, preferences, and authentication via Clerk. You can disable cookies in your browser settings.
2. How We Use Your Information
We use your data to:
- Process orders and deliver products/services.
- Authenticate and secure your account via Clerk.
- Communicate with you (e.g., order updates, newsletters).
- Improve our Site and services.
- Detect and prevent fraud.
- Comply with legal obligations.
3. Third-Party Services
We rely on the following third parties:
- Clerk: Manages user authentication and account security. Review Clerk's Privacy Policy here.
- Bank of Palestine's Payment Gateway Lahza: Processes all payments. Your payment data is governed by Lahza's Privacy Policy.
- Our hosting provider may collect server logs and analytics data.
- Cloudflare Turnstile: Provides security verification to protect our forms from spam and abuse.
We do not sell or share your data with third parties for marketing purposes without your explicit consent.
4. International Data Transfers
Your information may be transferred to and processed in countries other than the one in which you reside. These countries may have data protection laws that differ from those in your country. We implement appropriate safeguards to protect your information when transferred internationally, including using standard contractual clauses and ensuring our service providers adhere to data protection standards.
5. Data Retention
- We retain personal information as long as your account is active or needed to provide services.
- Order details are kept for legal/compliance reasons.
- Payment data is retained only as required by Lahza and applicable laws.
- We periodically review our data and delete or anonymize information that is no longer necessary.
6. Your Rights
You may:
- Access, update, or delete your account information.
- Request a copy of your data or its deletion (contact team@followersroots.com).
- Opt out of marketing emails (use the "unsubscribe" link in profile page).
- Object to processing of your personal data under certain circumstances.
- Request restriction of processing of your personal data.
- Request the transfer of your personal data to you or a third party.
If you are in the European Economic Area, you have rights under the GDPR. If you are in California, you have rights under the CCPA. We will respond to all legitimate requests within one month.
7. Security
- We use SSL encryption to protect data transmission.
- Clerk provides a secure authentication process.
- Lahza Payment Gateway complies with PCI-DSS standards for payment processing.
- We implement appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal data.
- Regular security assessments and updates are conducted to maintain data integrity.
8. Children's Privacy
Our Site is not intended for users under 18. We do not knowingly collect data from minors. If we learn we have collected personal information from a child under 18, we will delete that information immediately. If you believe we might have any information from or about a child under 18, please contact us at team@followersroots.com.
9. Policy Updates
We may update this policy periodically. Significant changes will be posted on this page, and users will be notified via email or a Site notice. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
10. Contact Us
For questions or data requests, contact:
Email: team@followersroots.com
Address: Bethlehem, Palestine
If you have a complaint that we have not been able to resolve, you may have the right to complain to the relevant data protection authority in your jurisdiction.